About TopShelf Express

About Us

TopShelf Express, began as an in-house training program for Diverse Concepts in 1999 teaching the Bar Code Alcohol Training program.  In 2005, we started searching for a training program that  covered the needs of our servers, bartenders, and managers.  After looking at all the training programs on the market, we decided to use TopShelf programs and materials.

Why choose TopShelf?

Our focus was to find a program more specific to Tennessee.  The TopShelf program has a Tennessee-specific law handout, a carding section that includes an ID Coder and the CODES® Of Carding helping keep alcohol out of the hands of minors. Their course materials are easy to understand; has a section on how alcohol affects the body, and a major focus on Tennessee Dram Shop law. Because TopShelfEDU is one of the most respected training programs in Tennessee, the choice was easily made to switch!

Since 1999 TopShelf Express has successfully trained over 50,000 plus servers, bartenders and managers. TopShelf Express is now one of the largest TABC training companies in East Tennessee. We offer TABC Server/Permit Classes weekly in East Tennessee, Carding and ID recognition training, special/private on-site classes, distillery class and restaurant consulting. We will continue to grow to meet the needs and expectations of the restaurants we service in East Tennessee. Thank you for your continued support and making TopShelf Express the number one TABC Server Permit training program of choice in East Tennessee.

“Often Duplicated, Never Replicated”

The TopShelf Express Team

Mark Church-Janes – Owner & Master Instructor

With over 35 years experience in the hospitality industry, Mark is originally from a small town outside Louisville, KY. He attended the University of Louisville, where he was president of Delta Upsilon fraternity for 2 years. Mark served in the US Army as well as the Kentucky National Guard. He started in the hospitality industry working for the corporate offices of Apple South in Madison GA, as a restaurant opening coordinator, opening 49 Applebee’s across the United States. Mark transplanted to East Tennessee in 1997 to be the Kitchen Manager of Alabama Grill in Pigeon Forge for 2 years. Then going to work for Diverse Concepts, “Texas Roadhouse” for 5 years, leaving as the regional training manager. Mark is now working as an account representative  for a local liquor wholesaler.

Mark enjoys spending spare time with his husband of 19 years, friends, family, traveling and outdoor activities.

“Have no fear of perfection – you’ll never reach it.”

Tiffany Patroiu (SUDO) – Instructor

Tiffany is a native Tennessean with a passion ans love for the Sevierville and East Tennessee area. She brings over 15 years restaurant management experience to TopShlef Express.


When she’s not teaching classes. Tiffany enjoys spending time with her husband and two daughters.  As much as possible, she gets outside to enjoy the Smokies and all of the outdoor beauty that the area provides.

Mia Powell – Instructor
With 28 years experience in the hospitality industry, Mia’s passion has always been training. Her experience allows her the ability to show how to make amazing money while on compliance with he law.