About TopShelf Express
TopShelf Express, began as an in-house training program for Diverse Concepts in 1999 teaching the Bar Code Alcohol Training program. In 2005, we started searching for a new training program that better covered the needs of our servers, bartenders and managers. After looking at all the training programs on the market, we decided to use TopShelf Responsible Beverage Service .
Why choose TopShelf?
Our focus was to find a program more specific to Tennessee. TopShelf is the only program that has a Tennessee-specific law handout, a carding section that includes an ID Coder and the CODES® Of Carding helping keep alcohol out of the hands of minors. Their course materials are easy to understand; has a section on how alcohol affects the body, and a major focus on Tennessee Dram Shop law. Because TopShelfEDU is one of the most respected training programs in Tennessee, the choice was easily made to switch!
Since 1999 TopShelf Express has successfully trained over 40,000 servers, bartenders and managers. TopShelf Express is now one of the largest TABC training companies in East Tennessee. We offer TABC Server/Permit Classes 7 days a week in East Tennessee, Carding and ID recognition training, special/private on-site classes and restaurant consulting. We will continue to grow to meet the needs and expectations of the restaurants we service in East Tennessee. Thank you for your continued support and making TopShelf Express the number one ABC Server/Permit training program of choice in East Tennessee.
“Often Duplicated, Never Replicated”
The TopShelf Express Team
Mark Church-Janes – Owner & Master Instructor
With over 30 years experience in the hospitality industry, Mark is originally from a small town outside Louisville, KY. He attended the University of Louisville, where he was president of Delta Upsilon fraternity for 2 years. Mark served in the US Army as well as the Kentucky National Guard. He started in the hospitality industry working for the corporate offices of Apple South in Madison GA, as a restaurant opening coordinator, opening 49 Applebee’s across the United States. Mark transplanted to East Tennessee in 1997 to be the Kitchen Manager of Alabama Grill in Pigeon Forge for 2 years. Then going to work for Diverse Concepts, “Texas Roadhouse” for 5 years, leaving as the regional training manager. Mark is now working as an account manager for a local liquor wholesaler.
Mark enjoys spending spare time with his husband of 17 years, friends, family, traveling and outdoor activities.
“Have no fear of perfection – you’ll never reach it.”
Sarah Goodpaster – Instructor
Sarah Goodpaster grew up in the Knoxville area and attended the University of Tennessee. She graduated in May of 2005 with a degree in Spanish with a concentration in Hispanic Studies. While Sarah was earning her degree, she worked in the restaurant industry and continued to do so after graduation. During her 16 years in the Restaurant Industry, she has worked in all types of restaurants from Fine Dining to Sports Bars. When she was employed as a server and bartender, she attended many ABC classes. Her goal while teaching an ABC class is to make her classes as fun and informative as possible by using examples from personal experience.
She currently works as the Marketing and Promotions Manager for Wild Wing Café in Knoxville, TN, Johnson City, TN and Asheville, NC.
Steve Helton – Instructor
Lisa Huffman – Instructor
Lisa has worked in the restaurant industry for 38 years. She started out at Regas Restaurant on 17th street while attending the University of Tennessee, which was great training because of the extensive Greek & German menu. After Regas, Lisa at Red Lobster on Merchants Road where she became the first dining room manager in 1979 when it opened. After taking a few years off to spend time with her new son, Lisa went to work at the Silver Spoon Café in Knoxville. Lisa worked for the Silver Spoon Café for the next 29 1/2 years. She met so many wonderful people and learned so much about different types of food and recipe preparations. Lisa is now the cafeteria manager for Ball Camp Elementary School. Her love for children makes it a very rewarding job. Lisa has been a TopShelf EDU certified alcohol awareness instructor for the last 5 years. She started training for Pouncey Partners and now works for TopShelf Expres. She also is an account manager for TopShelf EDU taking care of the restaurant’s server permit books—making sure managers and servers are in compliance with the TABC rules and regulations.
Jessie Maples – Instructor
Mia Powell – Instructor
Milton Rivera Jr. – Instructor
John Volpe – Instructor
John has 32 years restaurant experience, GM of Abuelo’s in Knoxville since 2007.